Website Venesky-Brown Recruitment
Venesky-Brown’s client, a Major UK Infrastructure Programme in London, are currently looking to recruit a DDO Change, Training & Adoption Support for an initial 6 month contract on a rate of up to £530/day (Inside IR35). This role will be remote based.
Responsibilities:
– Create and maintain high-quality materials for new DDO tooling, processes and ways of working, including presentation packs, facilitator and user guides, quick references, walkthroughs, process summaries, recorded demonstrations, FAQs and digital learning content.
– Turn technical, process and programme information into clear, practical guidance tailored to user needs, common tasks and role responsibilities.
– Help plan, schedule and coordinate training, demonstrations, drop-ins and adoption activities. Prepare materials, joining instructions and attendance information, ensuring delivery teams have the resources needed.
– Co-facilitate training, demonstrations and briefings for agreed audiences. Answer routine questions and refer complex queries to the relevant DDO lead, process owner or subject matter expert.
– Support agreed change and adoption plans through stakeholder and audience mapping, readiness activities, targeted communications, engagement, feedback and follow-up support.
– Build relationships with DDO leads, subject matter experts, process owners and users to gather information, validate content and secure timely training and adoption contributions.
– Apply agreed templates, branding, accessibility and quality standards. Check DDO materials for clarity, consistency, accuracy and usability before publication or delivery.
– Maintain an organised, accessible library of approved DDO training, guidance and communications, with version control, ownership, approvals and review dates to keep information current and trusted.
– Gather training, engagement and user-support feedback to identify recurring questions, confusion and opportunities to improve materials, training and support.
– Check agreed training, communications, guidance and support materials are available for affected audiences. Flag gaps, dependencies and unresolved content issues to the responsible lead.
– Help organise and facilitate workshops, user groups and engagement sessions. Prepare packs and record actions, feedback and agreed follow-up.
– Support DDO change and adoption by maintaining plans, trackers, action logs, content schedules and progress updates.
Essential Skills:
– Experience producing clear, professional and engaging training, guidance, communications or user-support materials.
– Strong written communication, editing, presentation and document-production skills.
– Ability to translate complex or technical information into clear, accessible and practical content.
– Good working knowledge of Microsoft 365, particularly PowerPoint, Word, Teams and SharePoint.
– Experience coordinating training, engagement, communications or change-support activity.
– Understanding of basic business change and adoption principles, including stakeholder engagement, user readiness, communication, training, feedback and reinforcement.
– Strong attention to detail and a commitment to producing consistently high-quality outputs.
– Good planning and organisational skills, with the ability to manage several activities and deadlines at the same time.
– Confidence working with subject matter experts to gather information, clarify requirements and validate content.
– Effective interpersonal skills and the ability to build positive working relationships across different teams and levels of an organisation.
– Ability to work within agreed governance, templates, approval routes and content standards.
– A collaborative and proactive approach, with the judgement to resolve routine issues and escalate matters when appropriate.
Desirable Skills:
– Experience supporting a digital transformation, business-change, system-implementation or process-improvement programme.
– Experience creating learning content for new systems, tools, processes or ways of working.
– Experience delivering or co-facilitating training sessions, demonstrations, workshops or user briefings.
– Experience maintaining SharePoint pages, knowledge libraries or other digital content repositories.
– Awareness of training-needs analysis, change-impact assessment, stakeholder mapping or adoption measurement.
– Experience gathering and analysing user feedback, training attendance or adoption information.
– Knowledge of digital delivery, project delivery, portfolio management or project controls environments.
– Experience working in a complex, regulated, engineering, construction or infrastructure organisation.
– Awareness of accessibility and inclusive communication principles.
If you would like to hear more about this opportunity please get in touch.