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Venesky-Brown’s client, a public sector organisation in Glasgow, is currently looking to recruit a Clerical Assistant (Corporate Services) for an initial 12 week contract with potential to move towards a permanent position on a rate of £14.34/hour PAYE. This role will be based in Glasgow.
Responsibilities:
– Welcome and look after visitors and liaise with clients, suppliers, and other staff daily, covering the duty desk
– Carry out general administration duties using Microsoft Office software, dealing with telephone and email enquiries, creating, and maintaining filing system, and managing mail both incoming and outgoing.
– Assist with the set up and continuing development of office processes in the areas of filing, communication, IT, Health & Safety, employment and customer comments and complaints, and to take responsibility for the running of these systems on a day-to-day basis.
– Assist with providing a wide range of administrative services to Corporate Services.
– Respond to customers, clients and business contacts as required, to help to resolve escalated issues and response to operational issues in line with local procedures and established guidance.
Essential Skills:
– Microsoft Office
– Basic literacy and numeracy skills.
– Self-confident and articulate
– Can plan, organise and complete allocated work within a set time.
– Working knowledge of relevant computer software packages such as Microsoft
– Office (Word/excel).
– Ability to work alone or as part of a team.
– Shows an enthusiastic & positive manner.
– Demonstrates a flexible approach to the needs of the team.
– Prioritises the needs of the customer within required timescales.
– Able to listen and communicate clearly and calmly in way that people understand.
– Can sort out information and process it correctly.
– Willing to attend and participate in required training.
– Treats customers fairly, consistently and provides a professional, polite and high- quality service.
– Sorts out enquiries promptly, keeping customers informed with up-to-date information.
– Open to new ideas and ways of working and is able to see the good that change can bring.
Desirable Skills:
– English, Maths & another subject at standard grade (credit level) or equivalent Vocational Qualification
– Can accurately record information from a variety of sources.
– Can manage difficult conversations
– Acts on own initiative and sorts out problems.
– Able to cope with change and handle situations that could initially seem unclear
If you would like to hear more about this opportunity please get in touch.